Business Process Outsourcing (BPO) Services

Business process outsourcing (BPO) is a valuable strategy for high-performance businesses in a market where there is stress, disruption, merger and acquisition activity and other drivers for rapid change.

More than ever, companies are looking for an experienced and proven BPO service provider that they can trust to provide a direct and immediate response to their business challenges.

Many companies are under intense pressure to make dramatic cuts in their general and administrative costs and are looking to outsource all or most of their back-office functions. Some are also looking beyond immediate and sustained cost savings to solutions to improve cash flow and drive topline growth.

Regardless of what business functions they outsource, many companies are choosing to combine—or bundle—several services together, particularly to maximize the efficiency of their back office operations.

Accenture has the global reach, breadth of capability, flexibility and scale to help your business with the challenges you are facing.

We can help your organization not only survive but thrive in this extraordinary market environment.

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We offer the broadest range of BPO services in the world. Our innovations can help transform your business and help you achieve high performance.

Our BPO units provide function-specific and/or industry-specific services to multiple clients through standard operating models. Our approach ensures a smooth start-up and a quick return on your investment—from planning to mobilization to operational excellence.

Why should you choose us for your BPO needs?

• We focus on delivering business value by lowering costs, augmenting staff or providing high-end work.
  
  
• We offer end-to-end service from the right professionals with the right skills for each task. They work as a team using proven, patented Accenture methods.
  
  
• Our industry acumen, working capabilities, alliances, global resources and technology allow us to deliver competitively priced, high-quality services. The result: tangible improvements in business performance.
  
  
• We work seamlessly with our clients, regardless of location. We have distilled our collective experience into a set of methods, tools and architectures. This has created common parameters allowing our global teams to deliver consistent, high-quality solutions.

Cross-Industry BPO Services

Customer Contact BPO
Finance & Accounting BPO
HR BPO
Learning BPO
Procurement BPO

Industry-Specific and Custom BPO Services

Custom BPO
Health Administration BPO
Insurance BPO
Navitaire (Airline)
Utilities BPO

Bundled Outsourcing Services

Bundled Outsourcing
Increasingly clients are seeking "bundled outsourcing" services where we provide multiple BPO services on a shared services basis or bundle BPO services with IT outsourcing.