In the current economic climate, outsourcing can play a key role in helping businesses not only survive but thrive. At a time of market disruption, mergers and acquisitions, and the need for companies to make changes quickly, bundled outsourcing is an innovative approach to redefine back-office operations to deliver significant and immediate cost savings and greater speed to value. Outsourcing several related business functions to one provider enables executives to “connect the dots” between different business functions, sharing resources, applications and platforms. Over the long term, it allows an organization to continuously drive down costs, improve performance and gain global competitive advantages. Bundled outsourcing also addresses the challenge of managing multiple providers and contacts. It is easier to manage and measure because it creates standardized, repeatable processes under one integrated governance structure that ensures maximum performance at lower sustained costs. In fact, according to Everest Research, the general & administrative BPO market (2 or more processes including HR, F&A or Procurement BPO) will expand to nearly 20 percent of the BPO market by 2010. (© Everest Research Institute. Scope Aggregation in Outsourcing: Why the Strong Get Stronger. December 2007.) As Accenture helps our clients gain first-mover advantage, we primarily see executives choose either bundled BPO—standardizing processes across more than one business function, or comprehensive bundled outsourcing—including the added value resulting from rationalizing common underlying IT. With our bundled outsourcing services, Accenture works with our clients to: - Reduce operating risk: The use of multiple service providers creates significant potential for operational failures related to shared processes, systems and controls. Bundling with a single provider greatly reduces these potential points of failure.
- Simplify the governance process: Investing in a relationship with one provider, clients have only one relationship to manage, reducing administrative and contract activity.
- Reduce redundancies and costs: Operating multiple processes from a single platform reduces hardware redundancy, development, maintenance and licensing costs.
- Improve performance: Automating manual processes and activities such as error handling can result in increased productivity and reduced time to complete.
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